Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To qualify for a change-of-mind return, your item must be unworn, unused and in its original condition, with its original tags and packaging. You’ll also need your receipt or proof of purchase.

To request a return, contact us at hello@aterraco.com.au with your order number. If your return is accepted, we’ll provide instructions on how and where to send it. Items returned without contacting us first may not be accepted.

CHANGE-OF-MIND RETURN SHIPPING

Customers are responsible for return shipping costs on change-of-mind returns. We recommend using tracked postage, as ATERRA cannot accept responsibility for returns lost in transit.

Original shipping charges are not refundable for change-of-mind returns.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives and contact us promptly if your item is faulty, damaged or incorrect.

Email hello@aterraco.com.au with your order number and clear photographs of the issue so we can assess it and make it right.

If the item is confirmed to be faulty, damaged or incorrect, ATERRA will cover or reimburse reasonable return shipping costs and provide an appropriate remedy.

Your rights under the Australian Consumer Law are not limited by this policy.

SALE ITEMS AND GIFT CARDS

We do not accept change-of-mind returns on items clearly marked as final sale or on gift cards.

This exclusion does not affect any rights you may have under the Australian Consumer Law, including rights relating to faulty, damaged or incorrectly supplied items.

EXCHANGES

If you would like a different ATERRA cap, contact us at hello@aterraco.com.au. Exchanges are subject to availability.

Alternatively, you can return the original item and place a separate order once the return has been approved.

REFUNDS

We will notify you after receiving and inspecting your return and confirm whether the refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact hello@aterraco.com.au.